Returns & Refunds

Last updated: 5 October 2026

Robot Mower Shop is operated by H&L Ventures Limited (company number 10629767). Our business address is Five Oaks Farm, Sheriffs Lench, Alcester, WR11 4SN, United Kingdom. Contact us at info@autobotics.co.uk or 01386 249 349.

Change-of-mind returns

If you are a consumer buying online, you normally have the right to cancel without giving a reason. Tell us within 14 days after the day you receive the goods. After notifying us, you then have a further 14 days to return them.

Please contact us before returning a robot mower. Mowers are valuable, bulky products and we may need to agree a suitable insured return or collection method.

Condition of returned goods

You may inspect goods in the same way you reasonably could in a shop. If goods have been used or handled beyond what is necessary to establish their nature, characteristics and functioning, we may reduce the refund to reflect any resulting loss in value where the law allows us to do so.

Please return supplied accessories, charging equipment, manuals and other included items where reasonably possible.

Return costs

For a change-of-mind return, you are responsible for the direct cost of returning the goods unless we agree otherwise. If we arrange collection, any agreed change-of-mind collection charge may be deducted from the refund where legally permitted and will be explained before collection.

If goods are faulty, damaged on arrival or incorrect, contact us. Your statutory rights are not affected and we will deal with reasonable return or collection costs where we are responsible.

Refunds

For a valid cancellation, we will refund payments due to you, including the cost of our standard outbound delivery where applicable. If you chose a more expensive delivery service, we do not have to refund the additional amount above standard delivery.

We will make the refund without undue delay and no later than 14 days after we receive the returned goods, or after you provide evidence that the goods have been sent back if that is earlier, subject to applicable consumer rules.

Faulty goods

Nothing in this policy limits your rights under the Consumer Rights Act 2015 or other applicable consumer law. If a product develops a fault, contact us with your order details, mower model and a description of the problem.